Legal Information

Privacy Policy, Terms of Use, etc.

Privacy Policy

Nanjing WEILAN Intelligent Technologies Co., Ltd. is a limited liability company established in accordance with the laws of the people's Republic of China. "WEILAN" is the company's registered trademark ( henceafter referred to as "WEILAN" or "we", including its parent company, subsidiary companies and affiliated companies ). WEILAN's mission is to accelerate the world’s transition to sustainable creation and production. WEILAN and its affiliates respect your concerns about privacy. We understand this is a big responsibility and work hard to protect your information and put you in control.

This Privacy Policy explains WEILAN’s policies and procedures regarding information we collect from or about our customers and their use of our products and services. WEILAN intends to provide you with a level of comfort and confidence in how we collect, use, share, and safeguard information that we collect. This Privacy Policy also explains how you can contact us if you have any questions or concerns. By providing information to us or by using our products or services, you agree to the terms and conditions of this Privacy Policy.

Effective February 15, 2020

Personel information's collection and use

Personal information is data that can be used to identify or contact a single person. You may be asked to provide your personal information anytime you are in contact with WEILAN or an WEILAN affiliated company. WEILAN and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. They may also combine it with other information to provide and improve our products, services, content, and advertising.

What information we may collect

  • When you purchase our products or service. We may collect and process the following types of data that you elect to provide to us: your name, cellphone number, email address, mailing address, bank account, account ID and password, the order form you sent to us, your customer registration information, the status of your order, other documentation, and general information about your WEILAN products (including, for example, product serial number, service plan information, or connectivity package).

  • When you download a software update, connect to our services, apply for commercial credit, contact us including by social media or participate in an online survey, we may collect a variety of information, including your account name, contact preferences, device identifiers, IP address, location information, credit card information and profile information where the contact is via social media, e.g., when you sign up for a newsletter, make a purchase, or register your product with us.

  • We will collect information about your use of our Services through software on your devices and by other means. We will collect:
    ◦  Device information. Your hardware model, MAC address, IP address,operating system versions, and settings of the devices you use to access Services.
    ◦  Log information. Diagnostic, technical, error, and usage information such as the time and duration of your use of Services, search query terms when you enter search terms into your device in connection with a particular WEILAN Service, and any information stored in cookies that we have set on your devices.
    ◦  Location information. Your device’s GPS signal or information about nearby Wi-Fi access points and cell towers that may be transmitted to us when you use certain Services and enable the Location function.
    ◦  Voice information Recordings of your voice that we make and store on our servers when you enable this function and use voice commands to control a Service, or when you contact our Customer Service team. Note that if we work with a third party service provider that provides speech-to-text conversion services on our behalf, this provider may receive and store certain voice commands in accordance with the contract concluded between us and our trusted third-party service provider.
    ◦  Other information about your use of Services, such as the apps you use, the websites you visit, and how you interact with content offered through a Service.

  • To improve your experience and service quality, we may collect and process data about the service history of each product, such as the customer’s name, repair history, any bills due, any customer complaints, and any other information related to its service history.

  • When you share your content with family and friends using WEILAN products, or invite others to participate in WEILAN services or forums, we may collect the information you provide about those people such as name, mailing address, email address, and phone number.

  • Offline: We may collect information from or about you offline, such as when you attend one of our events, place an order over the phone, or contact our customer service or sales department.

  • Through your browser or device: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control address, computer type, screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the Digital Services you are using. We use this information to ensure that the Digital Services function properly.

  • From other sources: We also may receive information about you from other sources, such as public databases, joint marketing partners, and social media platforms.

  • Depending on the WEILAN products and services you request, own, or use, not all of these types of information may be applicable to you.

How We May Use Information We Collect

To provide and improve our products and services
We may use information we collect to communicate with you, including:

  • To provide a service or feature you request, such as to send you newsletters or product information, information about events, or other promotion materials.

  • To complete and fulfill your purchase, e.g., to process your payments, have your order delivered to you, communicate with you regarding your purchase, and provide you with related customer service.

  • Keep you posted on WEILAN's latest product announcements, software updates, and upcoming events. If you don’t want to be on our mailing list, you can opt-out anytime by updating your preferences. Please note that we may still send you important administrative and safety messages even if you opt out of receiving marketing e-mails.

  • To provide service to your WEILAN product, such as to contact you with service recommendations and to deliver software updates to your product.

  • From time to time, we may use your personal information to send important notices, such as information regarding our products and services, and changes to our terms, conditions, and policies.

  • To inform you the products and offers tailored to you and to enhance our lists with information from other sources.

  • We may aggregate personal data we collect, such as the number and frequency of your visits to our sites and apps, to produce metrics and statistical information. We use aggregate data to help us understand how the site is being used and to improve its usability. We also use it to enhance the quality and availability of products and services we offer.

  • To deliver any other services you have requested.

For other purposes
We also may use information we collect for other purposes, including:

  • For our business purposes, such as data analysis, audits, fraud monitoring and prevention, identifying usage trends, determining the effectiveness of our promotional campaigns, and operating and expanding our business activities.

  • We may also use personal information for internal purposes such as auditing, data analysis, and research to improve WEILAN’s products, services, and customer communications.

  • We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content and advertising, and for loss prevention and anti-fraud purposes. We may also use your personal information for account and network security purposes, including in order to protect our services for the benefit of all our users, and pre-screening or scanning uploaded content for potentially illegal content. Where we use your information for anti-fraud purposes it arises from the conduct of an online transaction with us. We limit our uses of data for anti-fraud purposes to those which are strictly necessary and within our assessed legitimate interests to protect our customers and our services. For certain online transactions we may also validate the information provided by you with publicly accessible sources.

  • If you enter into a sweepstake, contest, or similar promotion we may use the information you provide to administer those programs.

  • If you apply for a position at WEILAN or we receive your information in connection with a potential role at WEILAN, we may use your information to evaluate your candidacy and to contact you.

  • For any other purposes disclosed to you at the time we collect your information or pursuant to your consent.

How We May Share Information We Collect

We do not share your personal information with companies, organizations, or individuals outside of WEILAN and its affiliates except in the following cases: with our service providers and business partners, for legal reasons, with other third parties you authorize, and in other circumstances. Examples of how we share information with these parties and under these circumstances are provided below.

With your consent
With your consent, we'll share personal information outside of WEILAN when we have your consent. For example, with your social media account provider, if you connect your WEILAN product and your social media account. If you do so, you authorize us to share information with your social media account provider and you understand that the use of the information we share will be governed by the social media account provider’s privacy policy.

With our service providers and business partners
We may share information with our service providers and business partners when necessary to perform services on our or on your behalf, such as in the following circumstances:

  • With our third party service providers and channel partners to provide services such as website hosting, information processing, extending credit, payment processing, order fulfillment and product installation, information technology and related infrastructure, customer service, product design, product diagnostics, maintenance or related services, e-mail delivery, credit card processing, auditing, marketing, voice command processing, assessing your interest in our products and services, and conducting customer research or satisfaction surveys, and other similar services. These companies are obligated to protect your information and may be located wherever WEILAN operates.

  • With WEILAN affiliates for the purposes described in this Privacy Policy. WEILAN affiliates are companies that are owned or controlled by WEILAN and companies in which WEILAN has a substantial ownership interest.

For legal reasons

  • It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence. WEILAN may transfer and disclose information, including information that may or may not personally identify you, to third parties to comply with a legal obligation (including, but not limited to, subpoenas); when we believe in good faith that the law requires it; in response to a lawful request by governmental authorities conducting an investigation, including to comply with law enforcement requirements; to verify or enforce our policies and procedures; to respond to an emergency; to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable; or to protect the rights, property, safety, or security of our products and services, WEILAN, third parties, visitors, or the public, as determined by us in our sole discretion.

  • In the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings), we may transfer any and all personal information we collect to the relevant third party.

In other circumstances
We may share information in other circumstances, such as:

  • With your employer or the owner of the WEILAN product, if you do not directly own it and as authorized under applicable law.

  • Other circumstances when need to comply with laws and regulations.

We do not share information that personally identifies you with unaffiliated third parties for their commercial purposes unless you opt in to that sharing.

If you wish to opt out of any processing of information for which you have provided your prior explicit opt-in consent, you may do so by contacting us as indicated in the “How to Contact Us” section below.

Cookie and other Technologies

WEILAN’s websites, online services, interactive applications, email messages, and advertisements may use "cookies" and other technologies such as pixel tags, analytics tools, and other similar technologies to help provide and improve our Digital Services, and as detailed below:

  • Cookies are small files that store information on your computer, TV, mobile phone, or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices, and/or browsing sessions. Cookies serve many useful purposes. For example:
    ◦  We, and our service providers, use the information for security purposes, to facilitate online navigation, to display information more effectively, to personalize your experience while using the Digital Services, and to otherwise analyze user activity.
    ◦  Cookies can remember your sign-in credentials so you don’t have to enter those credentials each time you log on to a service.
    ◦  Cookies help us and third parties understand which parts of our Services are the most popular because they help us to see which pages and features visitors are accessing and how much time they are spending on the pages. By studying this kind of information, we are better able to adapt the services on our website and provide you with a better experience.
    ◦  Cookies help us and third parties understand which ads you have seen so that we can tailor a more relevant communication and service to you. Cookies further allow us to select which of our offers are most likely to appeal to you and to display them to you.
    ◦  Cookies help us and third parties provide you with relevant content and advertising by collecting information about your use of our Services and other websites and apps.
    ◦  We treat information collected by cookies and other technologies as non‑personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.
    ◦  If you do not want information collected through the use of cookies when using our website, there is a simple procedure in most browsers that allows you to automatically decline cookies or gives you the choice of declining or accepting the transfer to your computer of a particular cookie (or cookies) from a particular site. Please note, however, that some aspects of our website are designed to work using cookies and that disabling cookies may affect your ability to use those aspects of our website, or certain parts of them.

  • We, along with certain third parties, may use other kinds of local storage technologies, such as Local Shared Objects (also referred to as “Flash cookies”) and HTML5 local storage, in connection with our Services. These technologies are similar to the cookies discussed above in that they are stored on your device and can be used to store certain information about your activities and preferences. However, these technologies may make use of different parts of your device from standard cookies, and so you might not be able to control them using standard browser tools and settings.

  • Pixel tags and other similar technologies: Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some Digital Services to, among other things, track the actions of users of the Digital Services (including e-mail recipients), measure the success of our marketing campaigns, and compile statistics about usage of the Digital Services and response rates.

  • In some of our email messages, we use a “click-through URL” linked to content on the WEILAN website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages. Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.

  • Performance and Analytics Tools: These tools collect aggregated, statistical-type information to enable HP to measure, optimize and improve the content, quality and performance of its websites. We use our own and/or third-party Automatic Data Collection Tools to see how you use our websites and services in order to enhance their performance and develop them according to the preferences of our customers and visitors. For example, Automatic Data Collection Tools may be used to: test different designs and to ensure that we maintain a consistent look and feel across our websites; track and provide trend analysis on how our users interact with our websites and communications; track errors and measure the effectiveness of our promotional campaigns. We use third party tools to track website usage and activity. The data collected will generally be aggregated to provide trends and usage patterns for business analysis, site/platform improvement and performance metrics. Our Automatic Data Collection Tools or the resulting analysis may be also shared with our business partners. The type of information we collect includes how many visitors visit our websites, how many customers log in, when they visited, for how long and which areas of our websites and services but is generally not used to identify you individually. We may also receive similar information about visitors to our partner websites.

  • As is true of most internet services, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data. We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole. WEILAN may use this information in our marketing and advertising services.

International Transfers of Your Personal Data

Our products and services are controlled and operated from the People's Republic of China. Information from or about you or your use of our products or services may be stored and processed in any country where we have facilities or in which we engage service providers. Those countries may not have the same data protection laws as the country in which you initially provided that information. When we transfer information from or about you or your use of our products or services to other countries, we will protect it as described in this Privacy Policy. By using our products or services, or otherwise providing information to us, you consent to the transfer of information from or about you or your use of our products or services to countries outside of your country of residence, including the People's Republic of China.

Rights and choices

Your personal information belongs to you. In terms of how we use your personal information, we have provided many options as detailed in the sections above, we give you many choices regarding our collection, use, and sharing of information from or about you or your use of our products or services.

This section further explains the rights and choices that may apply depending on your jurisdiction. In certain jurisdictions you may have the rights to request access to and receive information about certain information we maintain about you; update and correct inaccuracies in that information; have the information restricted or deleted; object or withdraw your consent to certain uses of information; and lodge a complaint with your local supervisory authority. You may also have the right to data portability with regard to the data you provided to us. These rights may be limited in some circumstances by local law.

You have several methods to exercise your rights, including:

  • You can access your WEILAN Account to update the information from or about you in that account at any time.

  • If you would like to exercise your rights in relation to information from or about you, you may contact us at the contacts below.

In your request, please make clear what information you would like to have changed, whether you would like to have the information that you have provided to us suppressed from our database, or otherwise let us know what limitations you would like to put on our use of the information that you have provided to us. For your protection, we may only implement requests with respect to the information associated with the particular e-mail address that you use to send us your request, or we may need to verify your identity before implementing your request.

In some circumstances, we may decline to process requests that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. We may also decline aspects of deletion or access requests if we believe doing so would undermine our legitimate use of data for anti-fraud and security purposes as described earlier.


We take data protection seriously. We’ve put in place physical and technical safeguards to keep the information we collect secure. However, please note that although we take reasonable steps to protect your information, no website, Internet transmission, computer system, or wireless connection is 100% completely secure.

If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “How to Contact Us” section below.

If you sell or transfer your WEILAN product to another person, please notify us so that we can determine whether additional steps are required to help safeguard information from or about you from disclosure to the purchaser or transferee of the WEILAN product.

Retention Period

We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy and our service specific privacy summaries. When assessing these periods we carefully examine our need to collect personal information at all and if we establish a relevant need we only retain it for the shortest possible period to realize the purpose of collection unless a longer retention period is required by law.


Our products, services and websites are not directed to individuals under the age of sixteen (16), and we request that these individuals not provide any information to WEILAN without obtaining parental consent. For those information we collected with parental consent, we will only use or disclose when it complies with law, with parental consent and protecting children.


This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any site or service to which our Digital Services link. The inclusion of a link on our Digital Services does not imply endorsement of the linked site or service by us or by our affiliates, nor does it imply an affiliation with the third party.

Please note that we are not responsible for the collection, use, or disclosure policies and practices (including the data security practices) of other organizations, such as any other app developer, app provider, social media platform provider, operating system provider, or wireless service provider, including any information you disclose to other organizations through or in connection with our software applications or social media pages.

Policy Updates

We may change this Privacy Policy. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on our Digital Services. By using our products or services, or otherwise providing information to us following these changes, you accept the revised Privacy Policy.

How to contact us

If you have any questions or concerns about WEILAN's Privacy Policy or data processing, you can always email us via

WEILAN Updates

WEILAN Updates are emails, calls or messages via the WEILAN account (all of them referred to as ‘messages’) that provide more information on WEILAN products, services and regional events. We are requesting this consent on our own behalf and that of our regional subsidiaries. You can withdraw your consent to receive commercial electronic messages at any time by clicking "unsubscribe" at the bottom of these emails or WEILAN message, or letting our customer representative know about your decision. Some messages directly related to a WEILAN purchase cannot be opted out of.

If you have questions, please review our privacy policy, contact us via

Terms of Use

Ownership of Site; Agreement to Terms of Use

This Web site is operated by WEILAN. Your use of this site constitutes your agreement to these Terms of Use. If you disagree those terms and conditions, please DO NOT use this site or download materials from this site.

WEILAN reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms of Use, WEILAN grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.


WEILAN is not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time, including materials on the site, products, items, service and prices, but we have no obligation to update any information on the site. You agree that it is your responsibility to monitor changes to the site.

Purchases; Other Terms and Conditions

Additional terms and conditions may apply to purchases of goods or services and to specific portions or features of the Site, all of which terms are made a part of these Terms of Use by this reference. You agree to abide by such other terms and conditions, including where applicable representing that you are of sufficient legal age to use or participate in such service or feature. If there is a conflict between these Terms of Use and the terms posted for or applicable to a specific portion of the Site, the latter terms shall control with respect to your use of that portion of the Site or the specific service. WEILAN’s obligations, if any, with regard to its products and services are governed solely by the agreements pursuant to which they are provided, and nothing on this Site should be construed to alter such agreements.

WEILAN may make changes to any products or services offered on the Site, or to the applicable prices for any such products or services, at any time, without notice. The materials on the Site with respect to products and services may be out of date, and WEILAN makes no commitment to update the materials on the Site with respect to such products and services.

Links to other sites

Links to unaffiliated websites are provided solely as pointers to information on topics that may be useful to users of this Website, and we have no control over the content on such unaffiliated websites. If you choose to link to a website we do not control, we make no warranties, either express or implied, concerning your use of or inability to use such site, the content of such site, including the accuracy, completeness, reliability, or suitability thereof for any particular purpose, nor do we warrant that such site or content is free from any claims of copyright, trademark, or other infringement of the rights of third parties or that such site or content is devoid of viruses or other contamination. We do not guarantee the authenticity of documents on the Internet. Links to unaffiliated sites do not imply any endorsement of or responsibility for the opinions, ideas, products, information, or services offered at such sites, or any representation regarding the content at such sites and we expressly disclaim any such endorsement or representation. In addition, these third party websites may have a privacy policy or security practices different from this Website so it is important to read the policies of those sites before sharing your personal information.

Limitation of Liability

Except where prohibited by law, in no event will WEILAN be liable to you for any indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even if WEILAN has been advised of the possibility of such damages.

Copyright Statement

The works of authorship contained in this Website, including but not limited to all design, text, sound recordings, and images, are owned, except as otherwise expressly stated, by WEILAN or one of its subsidiaries. Except as otherwise expressly stated herein, they may not be copied, transmitted, displayed, performed, distributed (for compensation or otherwise), licensed, altered, framed, stored for subsequent use, or otherwise used in whole or in part in any manner without the owner’s prior written consent.


Unless otherwise indicated, all marks displayed on WEILAN internet sites are subject to the trademark rights of WEILAN including, but not limited to, product name plates and corporate logos and emblems.